- To perform high quality repair service at a fair and just price.
- To have a sense of personal obligation to each customer.
- To recommend the services, repairs and maintenance to the car owners that are necessary to maintain the vehicle in safe working order.
- To use only products which are safe and provide service that equals or exceeds that recommended by the vehicle's manufacturer.
- To service and repair the vehicles in a timely manner and to keep the customer informed of any and all changes including completion times.
- To give the best customer service possible and, in the case of any disputes, to provide a prompt and amicable resolution.
- To ensure that my entire staff conducts themselves in a professional manner and in keeping with the high standards of the automotive industry.
- To notify the customer if appointments or completion promises cannot be kept.
CODE OF ETHICS
Testimonials
Towing, near Louisville, KYRoger was amazing. He kept us up-to-date on his arrival and took extreme, professional care of our Porsche. He handled the car as if it were his own. Wish I could give him 10 stars. Thank you, Roger. You are appreciated.~ Bridget Roberts, 08/13/2024
Towing, near Louisville, Kentucky Advantage was quick to send me updates on when my car would be picked up. I was able to leave my car to be picked up and it was brought to my house. Roy showed up quick and was very personable. I would recommend using them!~ Courtney S, 05/21/2024
